Rose Development ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it, in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law.
1. Who We Are
Rose Development is a sole trader registered in the Netherlands.
- Trade name: Rose Development
- KvK number: 01060354
- Address: Dirk Altalaan 8, 8881 EV Terschelling-West, Nederland
- Email: info@rosedev.nl
- Phone: +31 (0)6 53 18 24 18
2. Data We Collect
We may collect and process the following personal data:
- Contact form data: name, email address, company name, phone number, and message content when you submit a contact or demo request form.
- Client portal data: email address and password hash for authenticated access to the client portal.
- Analytics data: anonymised IP address, browser type, pages visited, and time on page via Google Analytics (GA4) and Microsoft Clarity.
- Server logs: IP address, date and time of visit, and pages requested, retained for security purposes.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: to handle enquiries and deliver services you have requested.
- Legitimate interests: to improve our website, prevent abuse, and maintain security.
- Consent: for analytics cookies, where required by law.
4. How We Use Your Data
- To respond to your enquiries and provide requested information.
- To manage your access to the client portal.
- To analyse website traffic and improve user experience.
- To detect and prevent security threats.
- To comply with legal obligations.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share data with:
- Google LLC – for Google Analytics (GA4). Data may be transferred to the United States under Standard Contractual Clauses.
- Microsoft Corporation – for Microsoft Clarity heatmaps and session recordings. Data may be transferred to the United States under Standard Contractual Clauses.
- Hosting provider – our web hosting provider stores data on servers within the EU/EEA.
6. Retention Periods
- Contact form submissions: retained for up to 2 years.
- Client portal credentials: retained for the duration of the client relationship.
- Server logs: retained for up to 90 days.
- Analytics data: retained as per Google Analytics / Clarity default retention settings.
7. Your Rights
Under the GDPR you have the right to:
- Access your personal data we hold.
- Rectify inaccurate personal data.
- Erase your personal data ("right to be forgotten") where applicable.
- Restrict or object to certain processing.
- Data portability – receive your data in a machine-readable format.
- Withdraw consent at any time for consent-based processing.
To exercise any of these rights, please contact us at info@rosedev.nl. We will respond within 30 days.
8. Complaints
If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl.
9. Cookies
We use cookies and similar tracking technologies. For full details, please read our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always available on this page. We encourage you to review it periodically.
11. Contact
For any privacy-related questions, please contact us at:
Rose Development
Dirk Altalaan 8, 8881 EV Terschelling-West
Email: info@rosedev.nl